Sunday, June 12, 2011

Travel Ambassador Program Manager (Bellevue, WA)

Title: Travel Ambassador Program Manager
Department: Transportation -- Mobility
Location: Bellevue, WA
Salary: $40,000-$42,000 DOE (Grade E-8)
Benefits: Full benefits available
Work Schedule: 40 hrs/wk, M-F
Open: June 10, 2011
Closes: when Filled

For 39 years, Hopelink, a vibrant community action agency, has served homeless and low income families, children, seniors and people with disabilities in an 800 square mile area of north and east King County, Washington. Our vision is a community free of poverty. To that end, we provide a wide variety of human services that moves forward our mission to promote self-sufficiency for all members of our community; we help people make lasting change.

Special needs transportation coordination aims to improve transportation services for persons with disabilities, older adults, youth and individuals with lower incomes by ensuring that communities coordinate transportation resources through multiple federal, state and local programs. This position oversees the ongoing development, implementation and coordination of Hopelink Mobility Management department's transportation training programs. This position is funded through federal, state, and local funds and grants, and is contingent upon continued future grant funding.

Essential Functions:

•Manages the Travel Ambassador program by organizing and delivering region-wide travel options trainings to human and medical service personnel. Implements train-the-trainer programs to develop a corps of certified Travel Ambassadors at agencies throughout King County. Maintains and expands Travel Ambassador and Getting Around Puget Sound programs and services, including scope, format, schedules, location and content.
•Manages the Getting Around Puget Sound program by recruiting and training volunteers on region-wide travel options and developing relationships with social service agencies and community centers where trained volunteers provide travel options assistance directly to older adults, youth, people with disabilities and individuals with lower incomes.
•Develops and manages the Ride Around the Sound program, which will train low-income individuals and families, immigrants and refugees, and veterans to ride transit in King County and take them on group excursions to exciting destinations using public transit. This includes building partnerships with human service agencies, cultural community centers and veterans housing and support groups
•Collaborates with Sound Transit, 2-1-1, King County Metro, Senior Services and the Puget Sound Regional Council to research and update transportation options list, ensuring that accurate and consistent information is widely available.
•Recruits, trains, organizes, assigns and supervises volunteers in support of programs. Provides recognition to and maintains an active pool of volunteer travel trainers.
•Implements pre- and post-training assessments. Establishes and maintains systems to track and analyze program data, and provides volunteer data to Hopelink volunteer manager and program data to Mobility Manager.
•Evaluates training programs and activities and determines effectiveness in accomplishing grant objectives; recommends changes and improvements as needed; plans, develops, implement and maintains new and existing services.
•Maintains a professional and positive working relationship with clients, vendors, volunteers, donors, and fellow staff and adheres to the Hopelink Standards of Conduct.
Education and Experience Requirements:
•Two years project or program management experience, preferably related to passenger transportation services; demonstrating effective contract management, program marketing, training, and implementation.
•Bachelor's degree in Adult Education, Public Administration, Communications, or related field preferred.
•Strong planning and organizational skills.
•Exceptional verbal, written and presentation skills required with the ability to communicate effectively, with contractors, other employees and outside agencies using tact, courtesy and good judgment.
•A strong knowledge of Access, Word, PowerPoint, and Excel is required.
•Experience overseeing data management.
•Demonstrated ability in designing, marketing, implementing and evaluating training programs.
•Prior experience in teaching and program planning and design preferred.
•Prior training experience required with the ability to effectively manage diverse work styles and personalities.
Licenses, certificates, & other requirements:
•Must have a valid Washington Driver's license and reliable, personal transportation
•Must pass criminal Background check clearance through the Washington State Patrol.
To Apply, submit resume and cover letter via e-mail :
We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.

If you want to join our dynamic team, why not bring your talents and skills to Hopelink? In addition to great staff, we offer a competitive benefit package.

Hopelink is an Equal Opportunity Employer committed to workplace diversity.


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