Sunday, June 12, 2011

YWCA Onsite Housing Support (Seattle)

REPORTS TO: Seattle Housing Management Director (or Lead Apartment Manager)

LOCATION: YWCA Opportunity Place, downtown Seattle

DESCRIPTION: The Onsite Housing Support staff works approximately 13 hours per week with the Housing Management and Services employees to help provide quality, safe permanent housing for Opportunity Place residents. The Onsite Housing Support staff is required to live at Opportunity Place to carry out the job duties which include rotating evening and weekend shifts. This position does not provide direct supervision.

The value of the one-bedroom apartment at YWCA Opportunity Place Apartments with utilities paid is the total compensation for this position which equates to working up to 13.15 hours per week, 57 hours per month.

YWCA programs have a reputation in the community for providing culturally competent services. Valuing diversity and championing anti-racism policy and program delivery are core values.

• Seek to provide culturally relevant conflict resolution and problem solving strategies.
• Actively build positive relationships with residents, and staff.
• Cover breaks and lunches for Opportunity Place front desk staff per a rotating evening, weekday and weekend schedule. When working at the front desk, the following may be required
o Maintain security by limiting access to building and units
o Assure building rules are followed
o Works with residents in accessing needed services, makes referrals, advocates with service providers as needed.
o Keeps Apartment Managers informed of resident issues and steps taken to resolve them
o Responds to residents or other clients in crisis (guests, walk-ins)
• Perform regular cleaning in common areas (laundry room, hallways) on residential floors per provided schedule. This includes but is not limited to sweeping, mopping, trash removal, wiping down laundry machines, plant watering and window cleaning. Maintain record of cleaning.
• Unlocks doors for locked-out residents.
• Available on-call to assist front desk in the event of client crisis or building emergency.
• Reachable by pager within 5 minutes to respond to emergencies on scheduled on-call shifts.
• Available and able to return to building within 5 minutes when on-call to respond to emergencies.
• Work unscheduled hours in the event of an emergency/incident.
• Maintain confidentiality of resident and program information.
• Maintain compliance with all Fair Housing and Landlord Tenant laws/regulations.
• Maintain written record of resident contacts.
• Respond to resident complaints/requests for assistance in timely, appropriate manner.
• Help assure building rules are followed after regular housing office hours.
• Carry out minor troubleshooting for repairs; assist in coordinating emergency repairs as needed.
• Show demonstrated ability to interact with people of different cultures.
• Continuing search for understanding of racial, gender and class equity.
• Adhere to all Volunteer Services protocol relative to volunteer usage, recognition and monitoring. Work alongside volunteers, where applicable
• Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
• Performs other duties as assigned.

• Must meet all resident eligibility requirements necessary to live at Opportunity Place Apartments
• Experience working in a busy residential setting
• Demonstrated reliability and timeliness
• Good organizational and record keeping skills
• Demonstrated ability to work effectively under stressful conditions and/or crisis intervention
• Ability to maintain a calm, caring and professional demeanor (especially in stressful situations) when dealing with diverse public, residents, persons in crisis
• Ability to use a pager for on-call duties
• Ability to participate in training and classes as determined necessary for Housing Staff.
• Ability to deal with unexpected situations and respond to emergencies
• Ability to lift and carry up to 40 pounds
• Any combination of skills and experience that demonstrates the ability to perform this job effectively
• Core competencies expected: flexibility, good oral and written communication, discernment/judgment, reliability, customer service, fostering diversity, professionalism, service, and social justice advocacy

• $13.70 per hour starting wage.
• The value of the one-bedroom apartment at YWCA Opportunity Place Apartments with utilities paid is the total compensation for this position. No additional cash compensation will be provided unless prior approval is given by the Seattle Housing Management Director.
• Part-time, rotating evening, weekday and weekend schedule with ability to provide emergency responses as needed / when needed.
• Fair Labor Standards Act (FLSA) Classification: Non Exempt
• This position not eligible for benefits.

TO APPLY: Please send your resume and cover letter along with the job title included in the subject line to

CLOSING DATE: This position will remain open until filled
The YWCA of Seattle | King | Snohomish is an Equal Opportunity Employer


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